Apr 2023 →
Sales Manager — Public Sector France & Belgium
goFLUENT · Madrid
Leading the French and Belgian public sector market. Managing a team of 6 AE/AMs. Central purchasing framework (UGAP), RFP response, integration of generative AI into sales processes. +35% public sector revenue in year one. Builder mindset: constructing the France portfolio, installing methodology, setting up the ground for what's next.
B2G · centrales d'achat
2020 → Jan 2023
Operations Manager EMEA
EF English Live · Barcelona
Direct management of a 20-agent Customer Success team and 4 Sales Managers across EMEA. Compliance, sales KPIs, Salesforce and Power BI analytics. +30% operational efficiency via automation.
Ops · EMEA
2019 → 2021
Country Sales Manager, France
EF English Live · Barcelona
Led the France Inside Sales team (+10), 4 Customer Success agents and 2 Team Leaders. Bonus plans, KPIs, marketing partnership. +25% lead conversion, -20% cancellations, 5M€ ARR, +5% YoY.
Management
Sep 2016 → Apr 2019
Sales Team Leader
EF English Live · Barcelona
First step into management. Daily, monthly and annual commercial targets on the France market. Individual coaching, call shadowing, script structuring, incentive bonus plans.
Coaching
Jun 2014 → Sep 2016
Inside Sales Representative, France
EF English Live · Barcelona
First commercial role in EdTech. Inbound and outbound calls on the France market from Barcelona, full ownership of B2C leads. Learning consultative sales in a multicultural environment.
AE · Inside Sales
Dec 2013 → Jun 2014
B2B Account Manager
NordNet · Lille
Cold prospecting to small and mid-sized businesses in northern France, customer renewal. "Best employee" award for commercial performance and relationship quality.
Telecom
2013
Retail Department Manager, Household appliances
Auchan · Luxembourg
Managing a team of sales staff in the household appliances department. Inventory, signage, promotions, sales target and gross margin management. First commercial responsibility role.
Retail
Jun → Oct 2011
Business Operator internship
Cultural Tourism DC · Washington D.C.
Internship in Washington with a non-profit promoting cultural tourism to institutions of the federal capital. Volunteer recruitment and coordination, fundraising, partnership development, qualitative research. First multi-stakeholder environment with public-facing goals — a thread that reappears fifteen years later in my current role.
International
2009
Sales Representative, Northern Region
Nestlé Purina Pet Care & Cereal · France
Negotiated with distributors (assortment, pricing, in-store visibility). Grew Nestlé's linear space, ran in-store promotional campaigns. First real hands-on contact with sales.
FMCG